What happened?
Payment is still pending
Open your purchase record and select Check payment status. The confirmation can arrive after you return from Billplz. Check the existing purchase before starting another payment.
I paid, but my kudos are missing
Check your purchase status and kudos activity. A successful purchase adds kudos to your balance; it does not automatically give them to a creator. If the record is paid and the balance still looks wrong, contact us with the reference.
Payment failed, but my bank shows a debit
Keep the bank's transaction reference and contact us with your Featured.my purchase reference. A failed page alone does not establish whether your bank has released or returned the money.
I want to ask about a refund
Read the refund policy, then send your purchase reference and explain what happened.
Contact Featured.my
Get help with a payment
Email [email protected]. Include the purchase reference, amount, date, and what went wrong.
Open email draftThis opens your email app. Review and send the message there; this page does not submit a support ticket. You can also copy the address and write directly.